How avatars work

We're proud to support avatars in your Fomo notifications.

How it Works

1. Most integrations (Shopify, Mailchimp, etc) include an email address for each of your purchases or opt-ins.

2. Fomo leverages the free Gravatar service to turn these emails into customer avatars.

3. If an avatar can't be found, Fomo includes a "fallback" image, which is a random color background with your customer's initials in white text foreground.

Enabling / Disabling Avatars

Sometimes, connecting a new Fomo integration immediately inclues avatars. But, this can be disabled or enabled at any time.

While logged into Fomo, visit Templates > Edit > Image Options and enable or disable avatar support.

Removing Customer Inital "Fallback" Avatars

If you prefer not to show a colored image with your customer's initials, but you want to continue including avatars when they're found successfully, simply upload a default image to your template from Templates > Edit > Image Options > Upload.

Then, whenever Fomo can't create a headshot avatar of your customer, the default image will be shown instead.

Miscellaneous Questions

I enabled avatars, but my existing Events look the same.

Avatars are currently only applied to new data, if you activate avatars after connecting an integration.

However, we're happy to manually import avatars for your last 50-100 events, just ping us on live chat.

I disabled avatars, but my existing Events still have them.

Similar to the above, avatars are static content that don't change by enabling/disabling. If you need us to remove avatars from past events, ping us on live chat and we're happy to take care of it.

Additional Resources

To learn more about various Template features, see below: